The novel coronavirus COVID-19 is top of mind. On behalf of the Surgenor Auto Group, we want to share with you our health and safety action plan to help protect all guests and staff associates at each one of our dealerships. While no cases have been reported at any of our locations, our company is committed to a rigorous and proactive approach. We want to do everything we can to maintain a healthy and responsible environment for all.
Surgenor Health & Safety Action Plan
1. Singular Entrance - All Employees and Customers will use one entrance to ensure maximum safety and cleanliness.
2. Sanitization Plan – Increased sanitization of all high-traffic area touchpoints within all dealerships multiple times a day, plus professional nightly cleaning.
3. Loaners and Test-Drive Vehicle Preparation – All hard and soft surfaces inside service car loaners and test-drive vehicles are vacuumed and wiped down each time a guest or staff associate uses a vehicle.
4. Service Work Preparation –All Surgenor Technicians/ Valets are required to wear disposable gloves to work on vehicles. Service advisors will also wear gloves
5. Sanitizer Locations – Additional hand sanitizer dispensers and locations in all dealerships for guests and staff associates to sanitize hands throughout the day.
6. Test Drives and Valet Service – Increased out-of-dealership or virtual test drives and vehicle maintenance valet pickup services are offered. Check with individual dealerships.
7. Hand Etiquette – As outlined by health officials, Surgenor staff associates practise frequent hand washing and refrain from handshaking.
8. Mandated Isolation – Any of our staff that has travelled abroad, including the United States of America is to self-isolate for 14 days.
We are committed to doing our best to promote the safety and well being of all guests and associates. Surgenor continues to closely monitor updates and remains proactive to navigate the developments of COVID-19. Please refer to our website for our adjusted hours of operation.
Thank you for your understanding and cooperation during these rapidly changing times.